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Internal support

⚠️ I have an issue

  • I found a bug
  • Some information is wrong
  • Something is very slow

💡 I have an idea

  • Anything to improve the products
  • Anything to save time
  • Anything to sell more or better

🚨 I have an emergency

If your issue requires immediate attention, please use #it-support on Slack.

Please use sparingly. #it-support is mostly intended for CS requests. For other topics, report an issue.

What happens next?
  1. The tech team will get notified
  2. We may comment or ask for clarifications (you will receive an email from Jira when it happens).
  3. Three things may happen to your request:
    • It is put on hold: it is part of a bigger project or not considered a priority
    • Your request needs to be investigated to have everything ready for the Tech team. We may need to have a few discussions to sort out the details.
    • Your request is clear and self-explanatory, and can be prioritized
  4. You will get notified whenever your ticket is scheduled for development by the Tech team, and when the development is done.